Refund policy

Single cards and opened product. All sales of single cards and opened product are final unless the item arrives damaged or not as described.

Damaged or not as described. If an item arrives damaged, opened in transit, or not as described, contact us within 30 days of delivery with photos of the item and its packaging, and we'll replace it or refund you.

Unopened sealed product. Unopened sealed product in its original condition can be returned within 30 days of delivery.

Damaged in transit. Keep all original packaging and photograph the damage before contacting us. This is required to file a carrier insurance claim on insured orders.

Non-arrival. If your order shipped with tracking and shows delivered but you never received it, contact us and we'll help you file a claim with the carrier. If your order shipped without tracking (orders under $20, see our Shipping Policy), contact us if it hasn't arrived within 15 business days of your shipping confirmation and we'll work with you.

Return shipping. If the return is due to our error (wrong, damaged, or not-as-described item), we cover return shipping. Otherwise, return shipping is the buyer's responsibility.

Higher-value returns. For returns on orders over $100, we may ask for a short unboxing video of the return package before processing it, so legitimate claims get resolved quickly with clear evidence.

How to request a return. Email info@treasuretrovegames.com with your order number and the issue, and we'll walk you through next steps.